Door Solutions Direct Trade Account

Returns Policy



If goods are received incorrectly due to an error on door solutions part, we will arrange to collect the goods FOC and credit in full. Replacements are chargeable with credit in full processed against the returned, incorrect goods. Authorisation for Customer Returns paperwork is faxed over which must be placed in with goods on return. Please have details of delivery note number, whether it is a picking or booking error, etc to hand .

Returns Request Due to Customer Order Error

If mistakes have occurred due to customer order error or goods are no longer required, the return of these goods will be down to the discretion of Door solutions direct.

Standard stock items are usually acceptable if in original condition and will be subject to 25% restocking charge. The goods must also be returned by the customer. Door solutions direct can arrange to collect the goods but this would be deducted from any credit due. Any goods, which are ordered in as Specials, have to be returned to suppliers as we do not keep them in as stock. The return of some products are not always accepted back by suppliers. Therefore, in such cases, Door solutions direct would not be able to authorise a return. Also, handling charges can be more that 25% on such items. Therefore, it is imperative that any returns request for Special order products must be checked prior to goods coming back to Door solutions. Any such returns made without authorisation will be sent back to customers. Again, please have relevant paperwork details to hand together with the reason for return. If the return is acceptable, paperwork will be faxed to customers showing any handling charges to be applied.

Faulty Returns

Door solutions will handle the return of faulty goods back to the manufacturers. Any goods which appear to be faulty, will be returned back to manufacturers for inspection to ascertain whether the fault has arisen due to manufacturing malfunction or if the goods have been abused/damaged. If found to be manufacturing fault, credit note is normally processed or replacements arranged FOC. If goods prove not to be faulty, they are sent back to the customer, where any carriage costs are charged respectively. Units that are out of warranty, or are malfunctioning due to fitting error, abuse, etc, normally incur a charge for repair. A report is faxed to the customer giving a breakdown of costs which must be signed prior to any repair work being carried out.